Refund and Cancellation Policy

This policy applies to payments made to GSONS GOLD AND DIAMONDS LLP (“G Sons”, “we”) for our gold and silver savings schemes, whether paid in the G Sons app, at the showroom or through an agent.

What a scheme payment is

Scheme payments are advance payments towards a jewellery purchase at G Sons. At the end of the scheme, the member buys jewellery with the amount paid and the scheme benefits. A member can also cancel a scheme, as described below.

Cancelling a scheme

You can cancel your scheme at any time and ask for the amount you have paid to be refunded.

• How to ask: at the G Sons showroom, or by email to info@gsonsgold.com, giving your name, mobile number, scheme number (for example GS/KMB/0001) and the bank account the refund should go to.
• What is refunded: the total amount you have paid into the scheme. Scheme benefits (such as making-charge discounts or bonuses) are given only when jewellery is bought at the end of the scheme term, so they are not paid out on cancellation. No deduction or fee is taken for cancelling early.
• How it is paid: by bank transfer (NEFT, IMPS or UPI) to the member’s own account.
• When: within 30 working days of the request, after the member’s identity is checked.
• Once a scheme is cancelled and refunded, it is closed and cannot be restarted. The member can join a new scheme.

Stopping payments without cancelling

If 3 months pass without a payment, the scheme cannot be continued. You can then use the amount paid towards jewellery at the showroom, or cancel the scheme as above.

Failed or duplicate online payments

If an online payment goes wrong, the money is not credited to the scheme. We refund it in full. This covers a payment that:

• failed, but the bank account was still debited;
• was made twice;
• was for a different amount than requested; or
• was made after the payment window expired.

The refund goes back to the original payment method: the same UPI ID, card or bank account. G Sons starts the refund within 2 working days. Your bank or card issuer usually credits it within 5–7 working days after that.

These refunds are made automatically and do not need a request.

No refund or cancellation charges are deducted from these refunds.

Questions

Email info@gsonsgold.com or call the showroom on +91 75608 16916. Please give:

• the member’s mobile number;
• the scheme number (for example GS/KMB/0001);
• the amount and date of the payment; and
• the UPI or transaction reference, for an online payment.

See also our Terms and Conditions and Privacy Policy.